Vip Petcare
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Vip Petcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vip Petcare has 2.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Vip Petcare to a friend or colleague.
- Rating Distribution
Pros: Convenient, Cheap, Good customer vet services.
Cons: 3d party vendor prescription hassle, Cant easily access customer service inquiries, Careless on prescriptions.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vip Petcare has 2.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Vip Petcare to a friend or colleague.
- Rating Distribution
Pros: Convenient, Cheap, Good customer vet services.
Cons: 3d party vendor prescription hassle, Cant easily access customer service inquiries, Careless on prescriptions.Recent recommendations regarding this business are as follows: "Have patience", "Beware of Kaitlin Seboa- rude and proud!", "Don't get medicine from this company", "If you go to VIP Petcare, make sure they don't write the brandname on your script OR put it in their records for the pharmacy when they call in. Also make sure they don't upsell you!", "GO SOME WHERE ELSE HUMANE SOCIETY has cheap Vaccines".
Most users want Vip Petcare to offer a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Vip Petcare Reviews
"Payment question"
I think you need to be able to take all forms of payment. I have care credit and you don't except it. I cone to you because it's cheaper
"Prescription"
When I tried to place an order for the prescription it took 2 weeks to be informed that it was rejected. Now my dog is over a week late for her medicine....
My pets records my email has changed
Preferred solution: My pets medical records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Billing
I was finally able to speak with a representative and they took care of my issue.
- Good customer vet services
- Cant easily access customer service inquiries
Preferred solution: I would like to change my automatic billing payment card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
Complain an employee
Preferred solution: She should be given disciplinary action.
User's recommendation: Beware of Kaitlin Seboa- rude and proud!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingsland, Georgia
Dictating brand of heartworm meds
User's recommendation: If you go to VIP Petcare, make sure they don't write the brandname on your script OR put it in their records for the pharmacy when they call in. Also make sure they don't upsell you!
Matoaca, Virginia
Prescription
- No office fees
- Careless on prescriptions
User's recommendation: Don't get medicine from this company
Vineland, New Jersey
Sat on hold 30+ minutes
User's recommendation: Have patience
Valparaiso, Indiana
Payment question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saline, Michigan
Resolved: HORRIBLE
Company resolved the issue.
After multiple complaints to their horrible customer service and me going in person to one of their clinics( who could not help even though the vet was present) They finally sent the updated rabies vaccination paperwork to 3 years. There was no apology, no indication...
This issue is still ongoing with no help or resolution
I have been waiting 3 weeks now for someone to upgrade my 3 dogs rabies vaccines from 1 year to 3 years, Apparently 1 month late , they were due in May and I had them vaccinated in June, makes it a yearly vaccine instead of 3 years. No one helps, they are rude when you do finally speak with someone, they give you the run around and are absolutely NO HELP. Initially, I was very happy when I went and thought I would let others know about this service but I have ABSOLUTLY changed my mind and will steer all my friends and acquaintances far from this company.
Appears they are more into getting money than your pets health-Their "mission" is absolute BS-"Our mission is to provide accurate and timely support to our pets, pet parents, and team members through high-quality customer care and advocacy, building a lifelong relationship to our affordable and convenient veterinary services."
WHAT A JOKE. GO SOMEWHERE ELSE.
Date of experience: June 24, 2023
- Convenient
- Horrible customer service
- No help at all to rectify their error
Preferred solution: I would like them to update my records to reflect a 3 year rabies vaccine for my dogs vs 1 year. I will lose money if not done because will need to bring them in for another vaccine next year
User's recommendation: GO SOME WHERE ELSE HUMANE SOCIETY has cheap Vaccines
Redondo Beach, California
No real reason
I have a complaint treated rudely refused service I have been with this vet service several years I am a breeder.it wasnt the vet. He wasnt there.
I have always liked and trusted the vets. Vet wasnt there the one I had seen a few times. (Nice nice guy).
It was the helpers the girl out front doing the weighing in. She wouldnt listen nor believe me.
My 3 month English mastiff Diesel has tape worm and needed first shot I guess they charged me for it or whatever. Purpose for my previous visit (3 wks prior) was his first shot but 6 wks he said was too young ??? So waited 2 wks. And missed last wk.
the girl was rude! Would not listen demanded I was wrong wouldnt take not now for an Answere as to what I wanted I said I want to talk to vet first. I dunno. Shes a new generation.
Then she was following behind me. Leaving 3 people with pets outside. She was trying to get up to the vips set up in pet store I turned my head and said quote ( get off my heels). She goes up got this boy kid that refused seeing my dog because he claims I cussed at her I DID NOT CUSS AT HER WHAT A FIASCO !!
Now I have tape worms goin on if YOU DONT NEED MY BUSINESS Fine.
No problem. But good luck with that
Valparaiso, Indiana
Payment question
Cheboygan, Michigan
Need pet records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Can’t get info
Showed me how to find the informationVery pleased.
Preferred solution: a phone call 617-824-2202
Stuart, Florida
Dissatisfied with customer service.
Murrells Inlet, South Carolina
Not getting my dog vaccinations record
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deer Park, New York
Happy customer
User's recommendation: Would definitely recommend
MY DOG IS IN PAIN
Took my 3 small dogs to the VIP Petcare community clinic in Swanee, Ga, yesterday and observed staff afraid of dogs. After eventually vaccinating the dogs and taking their blood and paying $459, I thought going home was the end of a horrible experience.
WRONG! One of my dogs, my Havapoo, has been in pain, is lethargic, won't eat, walks with her head down and tail in between her legs. She hurts on her back and sides still and it has been overnight. I WILL PAY THE EXTRA MONEY AND TAKE ALL THREE DOGS IN THE FUTURE TO MY LOCAL VET.
They have never exhibited these symptoms after a vet visit in the past. The treatment received was bad.
- Cheap
- Hurt my dogs while providing service
Preferred solution: no contact...bad service is bad service.
User's recommendation: Do not go to the VIP Petcare community clinic in Swanee, GA
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